Facebook Acquires Customer Service Automation Platform Kustomer to Streamline Customer Service Queries

Facebook has announced a new deal to acquire customer service automation platform Kustomer, which will provide more tools to help businesses manage their customer queries, especially via direct message. Kustomer specializes in AI detection of customer queries, then either responding automatically, based on context, or re-routing messages to human service agents. As per Kustomer: “Our chatbots enable end-to-end resolution…